Passage: A public library in a small town remained quiet for much of the week even though it had a useful collection of books. The librarian surveyed nearby students and workers and learned that the opening hours were inconvenient for many of them. The library then stayed open later on three evenings, created a simple online catalogue, and started a Saturday reading group. Within six months, membership increased and the evening reading tables were often occupied. The librarian noted that no major building expansion had been required. Instead, the library had become more useful by adjusting its services to the routines and needs of the people it was meant to serve. Question: What is the central message of the passage?

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